Privacy Policy

1. Introduction

Terrafic Insights Pvt Ltd ("we", "our", or "us") operates FWD, an Outcome Acceleration Platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using FWD, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Create an account (name, email address, company information)
• Use our services (strategic plans, business data, research inputs)
• Contact us for support (email, messages, feedback)
• Make payments (billing information through secure payment processors)

2.2 Usage Information

We automatically collect information about how you use FWD:

• Device information (IP address, browser type, operating system)
• Usage patterns (features used, time spent, click patterns)
• Performance data (load times, errors, system performance)
• Log files (access times, pages viewed, user actions)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use collected information for the following purposes:

• Provide and maintain the FWD platform and services
• Process strategic research requests and generate insights
• Manage your account and process payments
• Improve our services through analytics and user feedback
• Provide customer support and respond to inquiries
• Send important updates about your account and our services
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third-party services that help us operate FWD:

• AI Services: For processing research requests and generating strategic insights
• Cloud Hosting: For secure data storage and platform infrastructure
• Payment Processors: For handling subscription and credit purchases
• Analytics Services: For understanding platform usage and improving services
• Email Services: For account notifications and support communications

4.2 Legal Requirements

We may disclose your information when required by law, to protect our rights, prevent fraud, or ensure the safety and security of our users and platform.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication systems
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response procedures for security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

6. Data Retention

We retain your information for different periods based on the type of data and our business needs:

• Account Data: Until you delete your account, plus 30 days for account recovery
• Strategic Plans and Research: Until you delete them or close your account
• Payment Records: 7 years for tax and legal compliance requirements
• Usage Analytics: 2 years for service improvement purposes
• Support Communications: 3 years for customer service quality assurance

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of how we process your data
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at hello@terrafic.in. We will respond within 30 days of receiving your request.

8. International Data Transfers

Your data is primarily stored and processed in India and Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including contractual protections and compliance with applicable data protection laws.

9. Children's Privacy

FWD is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

FWD may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the FWD platform. The updated policy will be effective immediately upon posting, and your continued use of the service constitutes acceptance of the changes.

12. Contact Information